1. Introduction

The purpose of this policy is to regulate the interaction between learners, trainees, and training staff within the e-learning environment, ensuring a safe and respectful learning environment that encourages participation and supports the quality of educational and training outcomes.

2. Approved Communication Tools and Channels

The organization relies on the following official channels for communication between participants:

1. Discussion Boards
   To interact on program topics, ask questions, and exchange ideas.

2. Email
   For official communication between trainers and learners, receiving inquiries, or sending notifications.

3. Internal Messaging within LMS
   To send feedback or inquiries directly through the learning management system.

3. Communication Etiquette in E-Learning or Training Environments

All participants are required to adhere to the following communication etiquette:

1. Mutual Respect

   • Use polite and non-offensive language.

   • Avoid sarcasm or belittling others.

2. Avoid Restricted Discussions

   • Refrain from political discussions.

   • Refrain from religious discussions.

   • Avoid content that may cause controversy or division.

3. No Offensive Content

   • Do not post inappropriate language or content that violates ethics and values.

   • Do not share unsafe or unsuitable media or links.

4. Stay on Topic

   • Stick to the session, forum, or lesson topic.

   • Avoid posting unrelated content.

5. Respect Privacy

   • Do not share personal information or other users’ data without permission.

   • Do not screenshot or share platform content without consent.

6. Use Clear Language

   • Write clearly and professionally when asking questions or communicating.

4. Actions Taken for Violations of Communication Etiquette

The organization applies the following measures in case of policy violations:

1. First Warning
   A formal warning is sent to the participant via email or the system, explaining the violation and the need to comply.

2. Temporary Restriction of Permissions
   For repeated violations:

   • Restrict the account from participating in discussions or forums.

   • Limit access to communication tools for a set period.

3. Program Termination (for Serious Violations)
   In case of posting offensive or provocative content, political/religious disputes, or deliberate abuse:

   • Terminate participant’s enrollment in the program

   • Withhold certification

   • Take any other actions according to the organization’s regulations

4. Documentation
   All violations are recorded in the participant’s record for administrative and quality purposes.

5. Participant Acknowledgment

By accessing the platform or registering for any e-learning or training program, the participant acknowledges having read this communication policy and agrees to comply with all its terms.

We confirm our commitment to the laws of the Kingdom of Saudi Arabia, and the rights of beneficiaries are protected. For any inquiries, please contact us.